General FAQ

Does Importier modify my existing products?

No. The standard import flow only creates new products. "Fix Missing Descriptions" and "Add FAQs" require explicit confirmation.

Can I undo an import?

Yes. Go to the Confirm step, scroll to Import History, and click Undo Import.

What happens to my product titles?

Titles are kept exactly as they appear in your CSV or PDF. The AI does not modify titles during description generation.

Can I use Importier with multiple Shopify stores?

Yes. Install on each store separately. Use Export/Import Settings to copy configurations between stores.

Do I need separate AI accounts or API keys?

No. All 18+ AI models are included in your Importier plan. No separate OpenAI, Anthropic, or Google accounts required. No per-token credits or usage caps.

What file formats are supported?

CSV (.csv), Excel (.xlsx, .xls), TSV (.tsv), and PDF invoices (.pdf).

How do I contact support?

Use the in-app chat or visit our Feature Requests board.

Does the AI ever make things up?

The AI is instructed to only use information explicitly available in your product data. Metafield prompts include SKIP_METAFIELD fallbacks to prevent fabrication.