Terms & Conditions

These terms and conditions (the "Agreement") govern your use of the Importier App and related services. You accept this Agreement by installing the App, using the App or related services, or by continuing to use the App after being notified about changes to this Agreement.

The App is developed and published on the Shopify App Store in accordance with the Shopify T&C. Installing or using the App binds the App User to the Shopify T&C. Where there is a conflict between this Agreement and the Shopify T&C, the Shopify T&C shall prevail.

Our Privacy Policy forms an integral part of this Agreement. By accepting these terms, you also acknowledge and agree to our Privacy Policy.

Subject to your compliance with this Agreement and the Shopify T&C, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable, limited license to use the App solely for your personal and commercial use in connection with your Shopify store.

This license does not grant you any ownership rights in the App, its source code, design, features, or any intellectual property associated with Importier.

You agree to use the App within your rights, permissions, and applicable laws and regulations. You agree not to use the App to perform any illegal or unlawful activity. You agree to maintain data protection, privacy, and security while using the App and working with data.

When using the App or any Importier service, you agree that you will not:

• Use the App unlawfully or without the permission of the Shopify store owner where the App is installed
• Modify, alter, or create derivative works of the App, reverse engineer, decompile, decode, decrypt, disassemble, or derive any source code from the App
• Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices within the App
• Overload the system with data that you do not genuinely need to import or export to Shopify
• Attempt to circumvent usage limits, rate limits, or subscription tier restrictions
• Use the App to process data that you do not have the lawful right to process
• Use the App to import or distribute content that infringes third-party intellectual property rights, is defamatory, harmful, or illegal
• Share your account credentials or allow others to access the App through your Shopify store without authorisation
• Be abusive, threatening, or unprofessional when communicating with Importier representatives
• Request information about other App Users, their stores, or their data

Importier uses third-party AI models (including models from OpenAI, Anthropic, Google, xAI, Amazon, Meta, Mistral, and DeepSeek) to generate product descriptions, SEO metadata, safety classifications, and other content as part of the import process. Importier offers 18+ AI models across these providers, all included in your subscription plan.

By using AI-powered features, you acknowledge and agree to the following:

• AI-generated content is produced algorithmically and may contain inaccuracies, errors, or content that does not meet your expectations. You are responsible for reviewing and editing all AI-generated content before publishing it to your Shopify store.
• Importier provides a full review stage before any AI-generated content is pushed to Shopify. You have the ability to override, edit, or reject any AI-generated field.
• Product data (titles, barcodes, descriptions, file contents) is sent to AI providers for processing. This data is used solely to generate the requested output and is subject to each provider's data processing terms.
• We do not send your personal information (name, email, store credentials) to AI providers.
• AI-generated descriptions, safety warnings, regulatory classifications, and other content are provided for informational purposes only and do not constitute professional, legal, medical, or regulatory advice. You are responsible for verifying accuracy and compliance with applicable laws and regulations.
• We do not guarantee the accuracy, completeness, or suitability of any AI-generated content for any particular purpose.

For the App to function as designed, it needs to store and process personal data and Shopify store data. This includes contact information about the Shopify store, the Shopify store user data of the person using the App, and the data that is uploaded, imported, or exported with the App.

By using the App, you acknowledge that for the provision of the Importier service, personal data must be processed. This data may be processed by the App or by a member of the Importier team as part of service delivery.

As the App User, you are responsible for obtaining any permissions required from data subjects or other parties for processing their data through the Importier service. You must inform your data subjects (your representatives, employees, customers) that their personal data may be processed by Importier by directing them to our Privacy Policy.

Particular details of stored and processed data, as well as the resources used, are described in our Privacy Policy. For the processing of personal data on behalf of the App User, where the App User is acting as data controller under the General Data Protection Regulation (GDPR) and Importier is acting as data processor, the Data Processing Addendum (Section 13) applies.

The Importier service is provided on an "as-is" and "as-available" basis. While the Importier team strives to deliver a reliable and high-quality service, it must be understood and accepted that there are inherent risks of software defects, infrastructure failures, security breaches, third-party service interruptions, or human errors that may result in undesirable outcomes.

You agree to assess and mitigate your own risks that might result in damage or losses from using the App. For example, but not limited to: careless data import may result in unintended changes to your Shopify store data such as overwritten product descriptions, incorrect pricing, or modified inventory levels.

To the maximum extent permitted by law:

• We make no warranties or representations, express or implied, regarding the App, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement
• We do not warrant that the App will be uninterrupted, error-free, secure, or free from viruses or other harmful components
• We do not warrant the accuracy, completeness, or reliability of any AI-generated content, barcode lookups, tax calculations, or other automated data processing
• Our total liability to you for any claims arising from or related to this Agreement shall be limited to the amount you paid for the App in the one (1) month immediately preceding the event giving rise to the claim
• In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, business interruption, or loss of goodwill, regardless of the theory of liability

Any claims regarding unexpected functionality or malfunctions of the App must be communicated to Importier support promptly and no later than 30 days after the event occurred. We shall not be liable for events that have not been disclosed to us within this timeframe.

Please note: Shopify may disable your access to any third-party service (including Importier) at any time at Shopify's sole discretion and without notice to you. We shall not be liable for any actions taken by Shopify.

By using the App, you agree to indemnify, defend, and hold harmless Importier, its operators, directors, officers, employees, contractors, and partners from and against any and all claims, actions, demands, losses, damages, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of the App or any breach of this Agreement
• Your violation of any applicable law, regulation, or third-party rights
• Any data you upload, import, or process through the App
• Any dispute between you and your customers, suppliers, or other third parties arising from your use of the App
• Any AI-generated content that you publish or distribute without adequate review

The App is based on a monthly subscription and is priced in four tiers:

• Free plan: $0/month for up to 10 products. No time limit.
• Starter plan: $25 USD/month for up to 100 products per month.
• Pro plan: $60 USD/month for up to 1,000 products per month.
• Business plan: $99 USD/month for up to 5,000 products per month.

Prices are exclusive of GST, VAT, or other applicable taxes. Invoicing and payment processing are managed by Shopify, which may add taxes based on your billing country and applicable tax laws.

For the detailed list of features and capacity included in each plan, see the Pricing section on the Importier website.

You can upgrade or downgrade your plan at any time. When upgrading, Shopify will prorate your monthly payment according to the days used on each plan within the billing period. When downgrading, the change will take effect at the start of your next billing cycle.

When cancelling a paid subscription by switching to the Free plan, you will continue to have access to your paid plan features until the end of the current billing period.

We believe in the quality of our service and want every merchant to have a positive experience. Before requesting a refund, we encourage you to contact Importier support so we can help resolve any issues you may be experiencing.

If we are unable to resolve your issue to a reasonable standard, and the App did not provide the value you were expecting, we will issue a refund subject to the following conditions:

• The maximum refund amount is limited to one monthly payment at your current plan rate
• Only one refund may be issued per Shopify store owner
• A refund may be declined if the App was used during the billing period and performed its import functions as expected
• The Free plan is available without time limit and can be used to evaluate all features before subscribing to a paid plan

Refund requests should be sent to support@importier.app with your store URL and a description of the issue.

All intellectual property rights in the App, including but not limited to its source code, design, user interface, features, documentation, trademarks, and logos, are owned by or licensed to Importier and are protected by applicable intellectual property laws.

You retain ownership of all data you upload to or create through the App, including product data, images, and any modifications you make to AI-generated content. By uploading data to the App, you grant us a limited, non-exclusive license to process that data solely for the purpose of providing the Importier service.

AI-generated content (descriptions, SEO titles, meta descriptions, etc.) created through the App becomes your property once generated. We do not claim ownership of AI-generated content produced for your store.

Either party may terminate this Agreement as follows:

• You may terminate this Agreement at any time by uninstalling the App from your Shopify store.
• We may terminate this Agreement and uninstall the App from your store with immediate effect if: (a) you fail to comply with this Agreement; (b) we reasonably believe your actions are not compliant with this Agreement or applicable law; or (c) continued provision of the App to you would cause harm to Importier, other users, or third parties.
• We may terminate this Agreement by providing 30 days written notice to your Shopify store email address.

Upon termination, we will not charge you further, but any charges already incurred (including the current billing period) remain payable and previously paid amounts will not be refunded unless covered by the Refund Policy above.

Upon termination, your data will be handled in accordance with the retention periods described in our Privacy Policy. We recommend downloading any data you need before uninstalling the App.

This Data Processing Addendum ("DPA") applies where Importier processes personal data on behalf of the App User, who acts as the data controller under the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), or other applicable data protection legislation.

Neither party shall be liable for any delays or failures in performance under this Agreement for the period that such delay or failure is beyond the reasonable control of the affected party, including but not limited to: natural disasters, pandemics, strikes, acts of war or terrorism, supply shortages, equipment failure, internet outages, third-party service interruptions (including Shopify or AI provider outages), power failures, government actions, or regulatory changes.

The party affected by a force majeure event shall promptly notify the other party in writing of the facts and expected duration of the event.

This Agreement is governed by and construed in accordance with the laws of Australia. Any dispute arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of Australia.

The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

We reserve the right to modify this Agreement (including the pricing structure) from time to time. We will review the Agreement at least once per year.

When we make material changes, we will notify you with reasonable advance notice (at least 14 days) via email to your Shopify store email address or through a notification within the App. The updated Agreement will be published on this page with the revised effective date.

If you do not agree with the planned changes, you may terminate the Agreement by uninstalling the App before the changes take effect. If you continue using the App after the changes become effective, you shall be deemed to have accepted the updated terms.

We may change this Agreement without prior notice in the following limited circumstances: (a) where required by law or regulation that does not allow advance notice; or (b) to address an unforeseen and imminent security risk to the App, its users, or their data.